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Flynet, Customer Support, and You

In a recent report published by TechTarget, talking to 500+ IT Decision Makers, it was revealed that 25% of software purchasers would consider switching their vendor if they experienced poor customer service. This eclipsed what might be traditionally considered as more immediate concerns, with security breaches placed at 22% and cost savings moving 17%. Clearly of all the compelling events which could hit a company, a bad experience with customer support can really shift opinions: and purchasing decisions.

What SHARE 2018 says about the mainframe market

If anyone needed proof about the strength and vitality of the Mainframe in the modern workplace they could find it at SHARE St Louis. Held across 6 days in the impressive America’s Convention Centre, the convention was attended by over 1,000 mainframe professionals from some of the world’s largest organisations. Most impressively 320 first time registrations pointed to the real dynamism and long term prospects for the industry. SHARE is a forum where modern and classic, experienced and new mingle, and this proved to be a great environment for vendors to work in.

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