Technical sessions ranged from retrospectives of the 50-year history of the mainframe, updates in the world of DevOps, Data privacy, z/OS, cracking the glass ceiling and beyond. The expertise on display was broad, diverse and served as both entertaining content, and a vital industry update.
In a recent report published by TechTarget, talking to 500+ IT Decision Makers, it was revealed that 25% of software purchasers would consider switching their vendor if they experienced poor customer service. This eclipsed what might be traditionally considered as more immediate concerns, with security breaches placed at 22% and cost savings moving 17%. Clearly of all the compelling events which could hit a company, a bad experience with customer support can really shift opinions: and purchasing decisions.