MSD had put many years of programming into Multi Track so they needed a solution, which would utilise the existing application logic but present a new interface to the user with robust options. For example, presenting drop down lists of information so that operators do not need to recall items and summarising information from different reports on a single web page. MSD initially offered secure access via Citrix to a terminal emulator called NetTerm, which allowed secure access via the web to Multi Track. However, the interface was still a typical "green screen", which some customers found cumbersome and lacking today's web based application look and feel.
“MSD examined a broad spectrum of suppliers and short-listed three; WRQ, Ericom and Inventu (a Flynet Viewer reseller),” commented Matt Francis, Senior Systems Administrator, MSD. Each supplier was asked to develop a proof of concept solution. “After looking at all aspects of each supplier we decided to go with Inventu due to our high confidence in Inventu's Development Team and the Viewer software.”
“Our customers have responded very positively to the new application which has fulfilled our expectations and makes us stand out from the crowd. I'm very happy we chose Inventu because Inventu gave us the extra attention and support we all strive to get from a software company and consulting firm.”
Peter Elias, Director of Equipment Management Services
After extensive collaborative scoping, design and internal testing, MSD launched a beta test with one of their major customers on October 4th. Four major branch locations started to use the new application, Multi Track Plus. It was a big hit with their beta testers and possible new customers. On October 18th MSD launched a nationwide sales effort to offer Multi Track Plus to national accounts and small distributors that had been shying away from using the old system due to look and usability.
To find out more visit www.inventu.com or www.msdonline.com