Flynet's client - a major broadband communications service provider - was in the process of implementing a more integrated environment for a number of its database and CRM systems, and as a result required that user accounts be created across all of the host systems with the same login ID and password.

The creation of these accounts was performed manually by skilled operators. It required the completion of a total of 32 processes that included creating 6 separate AS400 host accounts, the setting of 13 database security permissions, and the setting of 13 codes. This task was both tedious and prone to error. In fact, an error rate of up to 75% was being experienced.

Flynet's solution was to provide the operator with a single web page containing all the information required to create a host account. Once the operator had filled all the information into the web page and submitted it, Flynet's solution automated the creation of accounts across all the hosts.

In addition to reducing the points of interaction for the operator from more than 200 screens to only 1 web page, the solution also reduced account creation time by a factor of more than 25, and reduced the error rate to virtually nil.

From concept to completion, Flynet was able to deliver in less than 3 weeks, on time and on budget.